Terms and Conditions
GENERAL
TARIFFS include all transfers, all entry fees, all safari game drives and game walks and accommodation on a dinner, bed and breakfast basis. Excluded are lunches on transfer days and the day(s) spent in Kruger Park, drinks, gratuities and personal items. Tariffs are valid for the full calendar year. All tariffs are in SOUTH AFRICAN RANDS.
INDEMNITY FORMS must be signed at the start of your safari. We recommend that you take out insurance against personal accident, medical expenses and baggage loss.
TRANSFERS to and from Gauteng to our accommodation establishments are in airconditioned Toyota Quantums. We offer you excellent security as we conduct door-to-door collection from your homes, hotels, hostels or Oliver Tambo Airport, thus ensuring your safety. Lunchstops are made at Dullstroom or Nelspruit.
Guests on our BUSH WALKS are always accompanied by two armed rangers. Although there is no legal limit to the minimum age of participants, Viva Safaris is informed by the recommendations of FGASA (Field Guides Association of S.A.). FGASA recommends that the minimum age be 16. Tourists aged between 12 and 16 may be permitted to participate in the bush walks as long as their parents take full responsibility in ensuring their children strictly obey all instructions from our rangers.
WHAT TO BRING ?
- Casual neutral-coloured clothes by day and a pullover for the Sunset Drive
- Walking shoes, sun hat, sunglasses and swimming gear
- Suncreen and insect repellant
- Flashlight, binoculars and photographic equipment
- Money for drinks, personal expenses and lunches in Kruger and on transfer days
- A keen pair of eyes to help us spot all the animals
CANCELLATION POLICY:
More than 14 days prior to departure: Client forfeits 50%
14 days or fewer prior to departure: Client forfeits 100%
USE OF SITE:
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
PRIVACY POLICY:
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail. By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
PAYMENTS:
All payments for bookings are made through our online payment processor PayGate, formerly Virtual Card Services (VCS). These are collected via our Make a Payment page.
CREDIT CARDS:
We accept MasterCard and Visa credit cards as payment for tours.
DISCLOSURE OF OUTLET COUNTRY AT TIME OF PAYMENT:
SECURITY POLICY:
- PayGate process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate PayGate to obtain confidential information.
- PayGate is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. PayGate Internet servers are protected by firewalls and intrusion detection systems.
- The Merchant does not have access to credit details.
- PayGate continually reviews and enhances its security in line with technological changes.
LAW:
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
CONTACT DETAILS:
Email: piero@vivasafaris.com Ph: +27 71 842 5547 (All Hours) Fax: +27 86 614 1674 (All Hours) Piero Cell: +27 82 444 7654
